Because we want your experience to be as smooth and stress-free as possible, Next Bardo will accept returns for almost any reason. If your product arrives defective or damaged, if your package is lost during delivery, if you receive the wrong item or even if you simply change your mind we will be happy to accommodate a quick and easy return or exchange.
Two things to note:
Please scroll down for a more detailed explanation of the return process specific to your situation.
We take great precautions to ensure products are carefully picked, checked for quality and packaged correctly. It is rare that an product does not arrive to our customer in the same flawless condition it left us in.
However, In the unlikely event you receive a broken, defective or incorrect product please contact Jason at firstname.lastname@example.org within 72 hours of receipt of your package.
Next Bardo will honor any lost or never received order with proper documentation of non delivery and confirmed receipt of sale. This is covered by insurance that is placed on every order.
This is rare, however it has happened. In the case that tracking shows your item was delivered, but you have not received it, we may need to issue an insurance claim with USPS prior to issuing a refund. This will be determined based on your specific order and the details around your undelivered package. Should this happen contact Jason immediately at email@example.com or by phone at 1-800-453-5790
In the event your package is returned to sender due to invalid address, you can choose to have it reshipped to an alternate or corrected address. You will be charged for the cost of the return postage.
No!! We are unable to accept returns of any item if it has been used. There are no exceptions to this policy.
We do not charge a restocking fee. If an item arrived damaged, defective or if an incorrect item is shipped we will provide you with a return label at no charge. If you are exchanging or returning an item because you changed your mind or made a mistake when you placed your order, you will be responsible for return shipping charges.
Once we receive your return, a refund will be issued within 24 hours. Please allow 2-4 days for your bank to clear the funds.
Contact Jason at: